Making a referral

Whilst we will accept self-referrals, we would strongly advise you ask your GP to refer you, as they can then provide details of your previous medical history that may be relevant. This will help ensure a more efficient and comprehensive assessment, and help avoid delays in providing your completed report and treatment advice. You or your GP can make a referral by contacting admin team on admin@effraclinic.co.uk or call them on 0203 322 5532.

Price list of services

Please see the assessment and treatment sections of the Adult and Children pages for a list of our packages and costs. If you have any questions or are not sure what is right for you, do get in touch and we would be happy to discuss your needs.

Can you be assessed or receive follow up remotely?

We make every effort to make our services accessible and convenient and we are very happy to provide our services remotely for example via phone calls, skype or videoconferencing if it is clinical appropriate. We have a lot of experience of piloting innovative telemedicine solutions and will assess each case to make sure we provide the most appropriate solution. If you are interested in being seen remotely, please mention this when you contact us.

How soon can you be seen?

PLEASE NOTE OUR WAITING LIST IS CURRENTLY CLOSED.

We offer assessments and follow up appointments across the week including evenings and weekends. We will respond to initial enquiries within 3 working days.

 We are currently experiencing very high demand for both child and adult services and we the waiting list is closed.

What is included in your assessment?

The assessment includes collection of questionnaires and additional relevant information, direct consultation with a consultant psychiatrist and a comprehensive specialist psychiatric report for your approval within 2 weeks. The report can occasionally be delayed if we need to gather further information to compete the assessment, if this is the case, we will of course discuss this with you. 
The assessment does not include treatment initiation.



Crisis or emergency care?

Please note that we are not able to offer a crisis or an emergency service. We strongly advise you to contact your GP or go to your local A&E department to access emergency psychiatric services.

Making a payment

Payment is made at the time of booking an appointment. Payment can be made over the phone using a credit or debit card at the point of appointment confirmation or by cheque or bank transfer and funds  are required to be cleared 72 hours prior to appointment.

We do not store credit card details nor do we share customer details with any 3rd parties

Cancellation policy



If you need to cancel your appointment then please contact us at the earliest opportunity. If you cancel your appointment with less than 48 hours notice, a cancellation charge of 50% of the fee will be applied. If you cancel your appointment with less than 24 hours notice, a cancellation charge of 100% of the fee will be applied.

Confidentiality

We shall keep your information confidential in accordance with General Medical Council guidance on confidentiality. We shall obtain your written consent before disclosing your information unless required by law or for reasons of public interest. As we always act in the best interest of children, in cases where parents are divorced or separated, information may be shared without consent to all parties with legal parental responsibility.

Complaints



If you are unhappy with any part of our service please contact us and we will try our best to resolve this promptly.

Data protection

All personal information will be stored securely in accordance with Data Protection Act 1998.